[ Browse by Service Category : Consumer Assistance and Protection : Sub-Topics of Consumer Complaints (14) ]

Airline Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the safety of air travel or the business practices of airlines.

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Charitable Organization Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, fund raising practices, use of contributions (how much money actually goes to the charity's clients or what the funds are used to support), unethical or improper conduct of personnel or other inappropriate business practices of registered charities and other nonprofit organizations that solicit funds from the public.

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Finance Company Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding excessive charges, violations of truth in lending laws, deceptive advertising, unethical or improper conduct of personnel or other inappropriate business practices of finance companies, including payday lenders, that supply credit for the purchase of consumer goods and services and/or grant small loans directly to consumers, usually at a relatively high rate of interest.

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Food Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the purity, safety, wholesomeness, packaging, weighing, labeling or other problems with meat, poultry, fish, eggs, dairy products, produce, packaged foodstuffs or other food products. Included are complaints regarding food contamination, discolouration or adulteration; pesticide residues; false grading or marking; misbranding; content or quantity labeling errors; or other deceptive packaging or labeling practices. Also included are programs that accept and manage complaints about pet food and animal feed.

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General Consumer Complaints

Programs such as local consumer complaints offices that respond to a range of consumer issues rather than specializing in handling a particular type of complaint. These programs register complaints by consumers and, when possible, attempt to find a satisfactory resolution.

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Government Complaints/Government Ombudsman Offices

Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, provincial or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.

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Housing Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding improper, unethical or illegal practices in the provision of housing.

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Lawyer Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence, negligence, quality of service, excessive fees, fraud, misrepresentation, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice the law.

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Practitioner Complaints

Programs that accept and, where possible, attempt to resolve regarding the licensing, incompetence, negligence, violations of laws relating to the use and prescription of dangerous drugs and narcotics, quality of service, excessive fees, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice in the health, mental health and veterinary science fields.

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Rail Transportation System Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the safety of rail travel or the business or operating practices of rail transportation companies including those that provide local and long distance rail passenger and shipping services, streetcar services, rail-connected trolley services, metro rail services, monorail services, subway system services and elevated railway services.

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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.


Administration: 613-757-3108 Monday to Friday from 8:30am to 4:00pm

Please Note: This database of community services, located in or serving Renfrew County, is maintained by the Community Resource Centre (Killaloe) Inc.. It is intended for use by individuals and organizations looking for services for themselves or others.

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