Important Notice

To find information about the COVID-19 virus, visit the Public Health Agency of Canada's website.

We are working hard to update the information for first priority services in our database. To find a list of resources with confirmed COVID-19 related closures or notices, click here.

Concerned Friends of Ontario Citizens in Care Facilities

Add Record Add Record | Suggest Update | Print Version (New Window)
Description and Services
Description (Service) Addresses the quality of physical and emotional care given to residents of long-term care, and the general environment of the home in which they live. * Brings concerns to the attention of the general public, works with the Ministry of Health and Long-Term Care on the compliance of long-term care homes to the regulations for the operation of the home, and the care and safety of residents. * Works with Health Quality Ontario with ongoing initiatives for improving the quality of care given to residents. * Provides information to relatives of residents in long-term care facilities concerning residents' rights and responsibilities under government legislation. * Helps families advocate on behalf of their relatives in long-term care facilities.
Hours Mon-Sun 24 hour phone answering service
Areas Served Ontario
Eligibility Anyone concerned with the quality of care of residents in long term care facilities
Application For membership, visit website
Languages English
Fees Membership - Individual Members $25 (2019) ; Donation
Contact Information
Office Phone 416-489-0146
Toll Free Phone 1-855-489-0146
After Hours Phone Answering service
Primary Contact Gerda Kaegi, Director
Alternate Contact Miranda Priestman, Director
Primary Executive Gerda Kaegi, Director
Alternate Executive Katherine Walker, Treasurer
Alternate Name Concerned Friends ; OCR
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
140 Merton St, 2nd Floor
Toronto, ON M4S 1A1
View Google Map
Intersection Younge St and Merton St
Physical Access Fully Accessible
Parking Paid parking on street
Other Details
Social Media Facebook Facebook:
Established 1980
Funding Donations - Charitable Registration Number: 118871771RR0001 ; Fees
Service Categories Consumer Action Groups ~ Long Term Care Issues ; Government Watchdog Groups ~ Long Term Care Issues ; Senior Advocacy Groups
Print Material Newsletter
Resources Website
Accreditation No
Organization Info
Elections Board of Directors

Administration: 613-757-3108 Monday to Friday from 8:30am to 4:00pm

Please Note: This database of community services, located in or serving Renfrew County, is maintained by the Community Resource Centre (Killaloe) Inc.. It is intended for use by individuals and organizations looking for services for themselves or others.

Every effort is made to ensure that the information in this database is accurate, up-to-date and comprehensive. The Community Resource Centre (Killaloe) Inc. cannot assume liability resulting from errors or omissions. Inclusion of a programme or service does not imply endorsement, nor does omission reflect on the contribution that an organization makes in a community. The reader should verify the information before acting on it. To view the Database Information Collection and Maintenance Policy click here.

This Site is linked to other websites that are not under the control of and are not maintained by The Community Resource Centre (Killaloe) Inc. The CIC is not responsible for the content of those websites. The Community Resource Centre is providing these links to you only as a convenience, and the inclusion of any link to such websites does not imply endorsement by the Community Resource Centre of those websites. Anyone linking to this site must comply with these Terms and all applicable laws.

The Community Resource Centre (Killaloe) Inc. holds the intellectual property rights for the information on this site. You may display it on your computer and print or download this information for non-commercial, personal or educational purposes only. You must credit the CIC as the source on each copy of any information that originates from this site. Please contact us for permission to use the information for any purpose other than those outlined here.

Community Information Centre of Ottawa INFO-Line 2-1-1 or 613-761-9076 : answers to your questions 24 hours a day, 7 days a week