Service Canada

Site: Mailing Address - Ottawa - Office for Client Satisfaction (The)

Service: Office for Client Satisfaction (The)

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Description and Services
Description (Service) Neutral organization that receives, reviews and acts on suggestions, compliments and complaints regarding the delivery of service offered by Service Canada * feedback and/or issue is personally acknowledged within 24 hours of receipt and addressed within seven working days (in most cases) * strictly focused on programs and services delivered by Service Canada 
 
This form is not to: assist with the reconsideration or appeals processes for decisions that relate to Employment Insurance, the Canada Pension Plan, or the Old Age Security Program * speed up or influence in any way the application or payment process for a Service Canada program on a client's behalf * assist with or make enquiries on a client's behalf regarding any other process for programs or services offered by other federal government departments, or provincial or municipal governments
Hours Online Form Mon-Sun 24 hours
Areas Served Canada
Eligibility No restrictions * must have first tried to resolve the issue(s) with the responsible Service Canada representative, supervisor, or manager whenever possible before accessing this service
Application Feedback form available on website
Languages English ; French
Fees None
Contact Information
Office Phone Toll free 1-866-506-6806
TTY Phone Toll free 1-866-506-6803
Fax Toll free 1-866-506-6802
Website www.canada.ca/en/employment-social-development/corporate/service-canada/client-satisfaction.html
Names
Alternate Name OCS ; ServiceCanada
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa, ON
 
View Google Map
Mailing Address PO Box Mail Drop 318 
140 promenade du Portage, Floor 3 
Gatineau, QC K1A 0J9
Physical Access Not Applicable
Other Details
Funding Federal
Service Categories Government Complaints/Government Ombudsman Offices
Resources Website
Accreditation No

Administration: 613-757-3108 Monday to Friday from 8:30am to 4:00pm

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