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Ontario. Ministry of the Attorney General

Site: Eastern Region

Service: Victims and Vulnerable Persons Division - Office of the Public Guardian and Trustee

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Description and Services
Description (Service) Responsible for:

Protecting Mentally Incapable People: Managing the finances and property of adults who have been found incapable of managing their own affairs * Services: guardianship or substitute decision making services for personal care in areas such as: food, shelter, clothing, hygiene, safety and health care * decision maker of last resort for treatment and placement decisions for those individuals who have no one else to do so * temporary guardianship unit can investigate situations where an incapable person may be at risk of abuse or neglect.

Charitable Properties Program: Works with charities to help them deal with problems (i.e., improper investments, improper use of donated property) * inquires into complaints about charities * can protect the public's interest in how charities raise and use their money.

Administration of Estates: May apply to become estate trustee of a person who has died in Ontario without a will, without known heirs in the province or where the heirs are children under the age of majority * responsible for ensuring that the blood relatives entitled by law receive the net proceeds of an intestate estate * routinely searches for the heirs of deceased persons whose estates are administered by the OPGT.

Investing Perpetual Care Funds: Cemetery owners have the option of having the Public Guardian and Trustee act as trustee of their perpetual care trust funds * office pays out the annual income and cemetery owners use the interest earned on the trust funds for the upkeep of the cemetery.

Dealing with Dissolved Corporations: when company's assets are forfeit to the Crown * office may sell property * persons having a legal or moral claim may apply under the Escheats Act for relief from forfeiture.

Powers of Attorney and "Living Wills": Power of Attorney Kit helps appoint person to make decisions for oneself when no longer able to do so.
Hours Administration: 8:30 am-5 pm  
Treatment decisions: Mon-Fri 8:30 am-5 pm * Sat-Sun, statutory holidays 8:45 am-1:30 pm (answering machine but someone will call back as soon as possible)
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility No restrictions
Application Application process is complex * call or visit the website for more information * anyone who thinks someone might be at risk can call the investigation unit to assess the situation 1-800-366-0335
Languages English ; French ; American Sign Language (ASL) - as requested ; Quebec Sign Language (LSQ) - as requested
Fees Service - as described in legislation, check the website for details
Contact Information
Office Phone 613-241-1202
Toll Free Phone 1-800-891-0506 ; Investigation Unit 1-800-366-0335
After Hours Phone Answering machine 1-800-387-2127
Fax 613-241-1567
Primary Contact Sidra Tahir, Program Support Assistant; Phone: 613-241-1484; Email:
Alternate Contact Tania Morrison, Team Leader (acting); Phone: 807-343-7274; Email:
Primary Executive Angèle Richard, Area Manager, Eastern Region; Phone: 613-241-1551; Email:
Alternate Name OCR
Location & Accessibility
Site Location West Centretown, in Little Italy
Located In Community Ottawa
Address & Map
351 Preston St, Suite 200
Ottawa, ON K1S 2E6
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Intersection Carling Ave and Preston St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay indoor parking * pay parking lot * parking meters
Other Details
Established 1919
Funding Provincial
Service Categories Adult Protective Services ; Charitable Organization Complaints ; Consumer Disclosure Laws ; Durable Power of Attorney for Asset Management ; Durable Power of Attorney for Health Care ; Living Wills ; Post Mortem Estate Administration ; Probate Assistance ; Trust Administration
Resources Website
Accreditation No * Staff certified by their respective professional associations.

Administration: 613-757-3108 Monday to Friday from 8:30am to 4:00pm

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