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Ontario. Office of the Ombudsman of Ontario

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Description and Services
Description (Service) Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions, as well as universities and school boards, child protection services, French language services, and Ontario municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry) 
 
Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, doctors, hospitals, long-term care homes or the private sector 
 
Operates as an office of the provincial legislature, independent of the government and political parties
Hours Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Eligibility Ontario residents with complaints about Ontario government services listed in the Who We Oversee database
Application Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints
Languages English ; French ; Interpretive Services - available for most languages
Fees None
Contact Information
Office Phone 416-586-3300 ; Children and Youth Unit 416-325-5669 ; French Language Services Unit 416-847-1515
Toll Free Phone 1-800-263-1830 ; Children and Youth Unit 1-800-263-2841 ; French Language Services Unit 1-866-246-5262
TTY Phone Toll free 1-866-411-4211 ; Children and Youth Unit; 416-325-2648 ; French Language Services Unit 416-640-0093
Fax 416-586-3485 ; Children and Youth Unit; 416-325-5681 ; French Language Services Unit 416-847-1520
E-Mail info@ombudsman.on.ca
Website www.ombudsman.on.ca
Primary Contact Dean Morra, Administrative Assistant, Communications; Phone: 416-586-3353; Email: dmorra@ombudsman.on.ca
Primary Executive Paul Dubé, Ombudsman of Ontario
Alternate Executive Barbara Finlay, Deputy Ombudsman
Names
Alternate Name OCR
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
483 Bay St, 10th Flr, South Tower
Toronto, ON M5G 2C9
 
View Google Map
Intersection Bay St and Queen St
Physical Access Fully Accessible ; Wheelchair accessible automatic main entrance ; Easy access to elevator ; Barrier-free washroom including door and stall ; Dedicated accessible washroom with all features
Parking Pay parking lot
Other Details
Social Media Facebook Facebook: www.facebook.com/OntarioOmbudsman
Flickr Flickr: www.flickr.com/photos/ont_ombudsman
Instagram Instagram: www.instagram.com/ontombuds/
LinkedIn LinkedIn: www.linkedin.com/company/ontario-ombudsman
Twitter Twitter: twitter.com/ont_ombudsman
YouTube YouTube: www.youtube.com/user/OntarioOmbudsman
Established 1975
Funding Provincial
Service Categories Government Complaints/Government Ombudsman Offices
Print Material Brochures * Special and Annual Reports * e-Newsletter
Resources Website
Accreditation No

Administration: 613-757-3108 Monday to Friday from 8:30am to 4:00pm

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