Citizenship and Immigration Canada

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Description and Services
Description (Service) Governmental information centre * The Call Centre can answer questions about Citizenship and Immigration (CIC) services and programs, and on status of an application in process inside Canada.
Hours Call Centre agents Mon-Fri 8 am-4 pm, your local time, except for statutory holidays. * Automated telephone service Mon-Sun 24 hours
Dates Year-round
Areas Served Canada
Eligibility No restrictions
Application There is no general email address for inquiries. Applicants must visit the website or call the toll free number for more information. Application forms are available on the website.
Languages English ; French
Fees None - For information services
Contact Information
Office Phone Toll free 1-888-242-2100
TDD Phone 1-888-576-8502
Public Comments Be advised there might be a long wait time to reach someone in the call centre, even technical difficulties that might end the call accidentally.
Location & Accessibility
Located In Community Ottawa
Other Details
Funding Federal
Service Categories Citizenship Application Assistance ; Citizenship Application Forms ; Citizenship Education ; Federal Government Information Lines ~ Immigration Issues ; Immigration Application Forms ; Permanent Resident Cards ; Social Insurance Fraud Reporting ~ Immigration Issues
Accreditation No