ConnexOntario Health Services Information

Site: London - No Physical Address

Service: Drug and Alcohol Helpline

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Description and Services
Description (Service) Province-wide treatment information and referral service * available to professional and public callers and designed to link callers with suitable treatment options 
Comprehensive, up-to-date information on a wide range of drug and alcohol treatment services such as withdrawal management * assessment * outpatient * day/evening * short-term residential and long-term residential 
Information in their database includes (but is not limited to): descriptions of agencies and services * admission criteria * intake procedures * services for special populations such as youth, Native persons, and women * information on the availability of, or waiting periods for, different services 
Free, confidential, and anonymous service provided by toll-free telephone, e-mail, Internet/Webchat
Sup. Description Database is updated regularly and includes information on over 220 drug and alcohol treatment agencies in Ontario and the nearly 1,300 different services they provide * Treatment agencies regularly report information about available or upcoming spaces in their treatment services. * Operated by ConnexOntario Health Services Information which also operates the Ontario Problem Gambling Helpline and the Mental Health Helpline
Hours Administration Mon-Fri 8:30 am-4:30 pm * Information line/E-mail/Webchat Mon-Sun 24 hours
Areas Served Ontario
Eligibility No restrictions
Languages English ; French ; Interpretive Services - in 170 languages. Available upon request
Fees None
Contact Information
Office Phone 519-439-0174
Toll Free Phone 24 hours 1-800-565-8603
Fax 519-439-0455
Primary Contact B Davey, Executive Director; Email:
Primary Executive G Quirt, Chair, Board of Directors; Email:
Location & Accessibility
Located In Community London
Physical Access Not Applicable
Other Details
Social Media Twitter Twitter:
Established The Drug and Alcohol Registry of Treatment: 1991
Funding Provincial - Ministry of Health and Long-Term Care ; Donations - Charitable Registration Number: 897456679 RR0001
Service Categories Medical Information Services ~ Substance Use Disorder Issues ; Substance Use Disorder Referrals ; Substance Use Disorder Referrals ~ Families/Friends of Individuals With a Drug Use Disorder ; Substance Use Disorder Referrals ~ Families/Friends of Individuals With an Alcohol Use Disorder
Print Material Brochures * posters * wallet cards * lists of programs and services * call the office for an order form or see website
Resources Website
Accreditation No * Most Information and Referral Specialists are certified through the Alliance of Information and Referral Systems (AIRS) * Member of Addictions Mental Health Ontario (AMHO)
Organization Info
Elections The Board of Directors is elected.

Administration: 613-757-3108 Monday to Friday from 8:30am to 4:00pm

Please Note: This database of community services, located in or serving Renfrew County, is maintained by the Community Resource Centre (Killaloe) Inc.. It is intended for use by individuals and organizations looking for services for themselves or others.

Every effort is made to ensure that the information in this database is accurate, up-to-date and comprehensive. The Community Resource Centre (Killaloe) Inc. cannot assume liability resulting from errors or omissions. Inclusion of a programme or service does not imply endorsement, nor does omission reflect on the contribution that an organization makes in a community. The reader should verify the information before acting on it. To view the Database Information Collection and Maintenance Policy click here.

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