Canada. Canadian Transportation Agency

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Description and Services
Description (Service) The Canadian Transportation Agency (CTA) is an independent, quasi-judicial tribunal and regulator which has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. It has jurisdiction over the Canadian national transportation system relating to federally regulated modes of transportation (air, rail, bus, and marine).  
 
Three mandates:  
 
* Ensure that the national transportation system runs efficiently and smoothly in the interests of Canadians: those who work and invest in it; producers, shippers, travelers and businesses who rely on it; and the communities where it operates.  
* To protect the human right of persons with disabilities to an accessible transportation network.  
* To provide consumer protection for air passengers
Hours Mon-Fri 8 am-8 pm
Areas Served Canada
Eligibility No restrictions
Application Visit the website to register any complaint relative to transportation under federal jurisdiction
Languages English ; French
Fees None
Contact Information
Office Phone Toll free 1-888-222-2592
TTY Phone Toll free 1-800-669-5575
Fax 819-997-6727
E-Mail info@otc-cta.gc.ca
Website www.otc-cta.gc.ca
Location & Accessibility
Located In Community Gatineau
Address & Map
15 Eddy St
Gatineau, QC J8X 4B3
 
View Google Map
Intersection Eddy St and Alexandre-Taché Blvd
Mailing Address c/o Canadian Transportation Agency 
Ottawa, ON K1A 0N9
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot * parking meters
Other Details
Social Media Twitter Twitter: twitter.com/CTA_gc?lang=en
YouTube YouTube: www.youtube.com/user/otccta
Established 1904
Funding Federal
Service Categories Accessibility Information ~ Transportation Issues ; Accessibility Related Standards/Legislation Compliance ~ Transportation Issues ; Airline Complaints ; Departments of Transportation/Special Districts ; Federal Government Departments ~ Transportation Issues ; Planning/Coordinating/Advisory Groups ~ Transportation Issues ; Rail Transportation System Complaints
Print Material A variety of publications available in different formats on website
Resources Website
Accreditation Yes, by the Canada Transportation Act
Organization Info
Elections The Members are appointed by the Governor in Council.

Administration: 613-757-3108 Monday to Friday from 8:30am to 4:00pm

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