Important Notice

To find information about the COVID-19 virus, visit the Public Health Agency of Canada's website.

We are working hard to update the information for first priority services in our database. To find a list of resources with confirmed COVID-19 related closures or notices, click here.

Canada. Canadian Transportation Agency

Add Record Add Record | Suggest Update | Print Version (New Window)
Description and Services
Description (Service) Independent, quasi-judicial tribunal and regulator which has jurisdiction over the Canadian national transportation system relating to federally regulated modes of transportation (air, rail, bus, and marine) 
Three mandates: 
* Ensure that the national transportation system runs efficiently and smoothly in the interests of Canadians: those who work and invest in it; producers, shippers, travelers and businesses who rely on it; and the communities where it operates 
* To protect the human right of persons with disabilities to an accessible transportation network 
* To provide consumer protection for air passengers
Hours Mon-Fri 8 am-5 pm
Areas Served Canada
Eligibility No restrictions
Application Visit the website to register any complaint relative to transportation under federal jurisdiction
Languages English ; French
Fees None
Contact Information
Office Phone Toll free 1-888-222-2592
TTY Phone Toll free 1-800-669-5575
Fax 819-997-6727
Alternate Name OCR
Location & Accessibility
Located In Community Gatineau
Address & Map
15 Eddy St
Gatineau, QC J8X 4B3
View Google Map
Intersection Eddy St and Alexandre-Taché Blvd
Mailing Address c/o Canadian Transportation Agency 
Ottawa, ON K1A 0N9
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot * parking meters
Other Details
Social Media Twitter Twitter:
YouTube YouTube:
Established 1904
Funding Federal
Service Categories Accessibility Information ~ Transportation Issues ; Accessibility Related Standards/Legislation Compliance ~ Transportation Issues ; Airline Complaints ; Departments of Transportation/Special Districts ; Federal Government Departments ~ Transportation Issues ; Planning/Coordinating/Advisory Groups ~ Transportation Issues ; Rail Transportation System Complaints
Print Material A variety of publications available in different formats on website
Resources Website
Accreditation No, operates under the Canada Transportation Act
Organization Info
Elections The Members are appointed by the Governor in Council.

Administration: 613-757-3108 Monday to Friday from 8:30am to 4:00pm

Please Note: This database of community services, located in or serving Renfrew County, is maintained by the Community Resource Centre (Killaloe) Inc.. It is intended for use by individuals and organizations looking for services for themselves or others.

Every effort is made to ensure that the information in this database is accurate, up-to-date and comprehensive. The Community Resource Centre (Killaloe) Inc. cannot assume liability resulting from errors or omissions. Inclusion of a programme or service does not imply endorsement, nor does omission reflect on the contribution that an organization makes in a community. The reader should verify the information before acting on it. To view the Database Information Collection and Maintenance Policy click here.

This Site is linked to other websites that are not under the control of and are not maintained by The Community Resource Centre (Killaloe) Inc. The CIC is not responsible for the content of those websites. The Community Resource Centre is providing these links to you only as a convenience, and the inclusion of any link to such websites does not imply endorsement by the Community Resource Centre of those websites. Anyone linking to this site must comply with these Terms and all applicable laws.

The Community Resource Centre (Killaloe) Inc. holds the intellectual property rights for the information on this site. You may display it on your computer and print or download this information for non-commercial, personal or educational purposes only. You must credit the CIC as the source on each copy of any information that originates from this site. Please contact us for permission to use the information for any purpose other than those outlined here.

Community Information Centre of Ottawa INFO-Line 2-1-1 or 613-761-9076 : answers to your questions 24 hours a day, 7 days a week