Canada. Financial Consumer Agency of Canada

Service: Cashing a Government of Canada Cheque

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Description and Services
Description (Service) Information on the right to cash a Government of Canada cheque at any bank with tellers for free, even if not a customer of bank 
 
A bank can refuse to cash a Government of Canada cheque if:  
 
* bank suspects that it is counterfeit 
* cheque is for more than $1,500 
* cheque has been endorsed or signed by a third-party 
* cheque has been altered in some way 
* cheque is connected with a crime or fraud 
 
If the bank refuses to cash the cheque, it must give a letter saying so * in case of a complaint, the bank must also tell the client how to contact the Financial Consumer Agency of Canada (FCAC)
Hours Mon-Fri 8:30 am-5 pm
Areas Served Canada
Eligibility No restrictions
Application Individuals must:
* show one piece of identification (ID) with both photo and signature (for example: driver’s license or passport)

Or:
* show two pieces of acceptable ID * a full list of acceptable IDs is available on the website

Or:
* show one piece of acceptable ID from the list above and bring someone in good standing with the bank or in the community to confirm their identity
Languages English ; French
Fees None
Contact Information
Office Phone Calls from the Ottawa area or from outside Canada 613-960-4666
Toll Free Phone English 1-866-461-3222 ; French 1-866-461-2232
TTY Phone Toll free 1-866-914-6097 ; for calls from the Ottawa area or from outside Canada 613-947-7771
Fax Toll free 1-866-814-2224 ; for calls from the Ottawa area or from outside Canada 613-941-1436
E-Mail info@fcac.gc.ca
Website www.canada.ca/en/financial-consumer-agency/services/banking/cashing-government-cheque.html
Primary Executive Judith Robinson, Commissioner
Names
Alternate Name FCAC
Former Name Cashing your Government of Canada Cheque for Free (2019)
Location & Accessibility
Located In Community Ottawa
Address & Map
427 Laurier Ave W, 6th Flr
Ottawa, ON K1R 1B9
 
View Google Map
Intersection Kent St and Laurier Ave W
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Parking meters
Other Details
Funding Federal
Service Categories Banking Services Information and Support ; Government Consumer Protection Agencies
Resources Website

Administration: 613-757-3108 Monday to Friday from 8:30am to 4:00pm

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