Service Canada

Site: Ottawa - No Physical Address

Service: Employment Insurance

Add Record Add Record | Suggest Update | Print Version (New Window)
Description and Services
Description (Service) Temporary financial assistance and support in finding new employment * able-bodied claimants must be seeking employment to remain eligible

Basic benefit rate is 55% of average insured earnings up to a maximum insurable amount of $53,100 in 2019 * maximum weekly benefit of $562 * duration of benefits based on insured weeks of work and regional unemployment rate

Family Supplement -- for low income families who receive the Canada Child Benefit (see separate entry) * amount based on annual net family income up to $25,921 and on the number of children in the family and their ages * entitlement will be added to EI payment

Special Benefits -- see website for details on: sickness benefits * compassionate care * benefits for the self-employed * benefits for Canadians living abroad * family caregiver benefit for children * family caregiver benefit for adults * fishing benefits

Maternity or parental benefits -- 15 weeks maternity benefits * 35 week standard parental benefits which can be shared by the two parents (children born or adopted) * 61 weeks extended parental benefits which can be shared by both parents (children born or adopted)

Any claimant or former employer of a claimant who disagrees with a claim decision may appeal to the Social Security Tribunal of Canada (

Program of Employment and Social Development Canada.
Hours Telephone information service Mon-Sun 24 hours * call Mon-Fri 8:30 am-4:30 pm to speak to an agent
Areas Served Canada
Eligibility Persons legally entitled to work in Canada who have an interruption of earnings due to shortage of work, injury, quarantine, pregnancy, adoption, personal illness, or a grave illness/injury in the family

* Eligibility criteria for EI regular benefits
* Eligibility criteria for EI maternity of parental benefits
* Eligibility criteria for EI sickness benefit
* Eligibility criteria for EI compassionate care benefit
* Eligibility criteria for EI special benefits for self-employed people
* Eligibility criteria for family caregiver benefit for children
* Eligibility criteria for family caregiver benefit for adults
Application Apply online at * it takes approximately 60 minutes to complete the application

A checklist of information needed to apply and of when to apply is available on the website

A benefits finder is also available on the website
Languages English ; French
Contact Information
Office Phone English, toll free 1-800-206-7218 ; French, toll free 1-800-808-6352
TTY Phone Toll free 1-800-529-3742
Alternate Name Assurance emploi ; Benefits for Canadians living abroad ; Benefits for the self-employed ; Compassionate Care Benefit ; EI ; Employment Insurance ; Family Caregiver Benefit for Adults ; Family Caregiver Benefit for Children ; Family Supplement ; ServiceCanada ; Sickness benefits
Former Name Canada. Human Resources and Skills Development Canada ; Canada. Service Canada ; Employment Insurance Benefits ; Human Resources Development Canada ; My EI Information Online ; Reachback ; Special Unemployment Insurance Benefits
Location & Accessibility
Located In Community Ottawa (City of)
Address & Map
Ottawa, ON
View Google Map
Physical Access Not Applicable
Other Details
Funding Federal
Service Categories Career Change Counselling ; Employment Insurance ; Job Information ~ Internet Information Resources ; Vocational Assessment
Resources Website

Administration: 613-757-3108 Monday to Friday from 8:30am to 4:00pm

Please Note: This database of community services, located in or serving Renfrew County, is maintained by the Community Resource Centre (Killaloe) Inc.. It is intended for use by individuals and organizations looking for services for themselves or others.

Every effort is made to ensure that the information in this database is accurate, up-to-date and comprehensive. The Community Resource Centre (Killaloe) Inc. cannot assume liability resulting from errors or omissions. Inclusion of a programme or service does not imply endorsement, nor does omission reflect on the contribution that an organization makes in a community. The reader should verify the information before acting on it. To view the Database Information Collection and Maintenance Policy click here.

This Site is linked to other websites that are not under the control of and are not maintained by The Community Resource Centre (Killaloe) Inc. The CIC is not responsible for the content of those websites. The Community Resource Centre is providing these links to you only as a convenience, and the inclusion of any link to such websites does not imply endorsement by the Community Resource Centre of those websites. Anyone linking to this site must comply with these Terms and all applicable laws.

The Community Resource Centre (Killaloe) Inc. holds the intellectual property rights for the information on this site. You may display it on your computer and print or download this information for non-commercial, personal or educational purposes only. You must credit the CIC as the source on each copy of any information that originates from this site. Please contact us for permission to use the information for any purpose other than those outlined here.

Community Information Centre of Ottawa INFO-Line 2-1-1 or 613-761-9076 : answers to your questions 24 hours a day, 7 days a week