Citizenship and Immigration Canada

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Record #: OCR1553 Last Modified: 15 Jun 2015 Last Full Update: 13 May 2015
Description and Services
Description (Service)Governmental information centre * The Call Centre can answer questions about Citizenship and Immigration (CIC) services and programs, and on status of an application in process inside Canada.
HoursCall Centre agents Mon-Fri 8 am-4 pm, your local time, except for statutory holidays. * Automated telephone service Mon-Sun 24 hours
Areas ServedCanada
EligibilityNo restrictions
ApplicationThere is no general email address for inquiries. Applicants must visit the website or call the toll free number for more information. Application forms are available on the website.
LanguagesEnglish ; French
FeesNone - For information services
Contact Information
Office PhoneToll free 1-888-242-2100
TDD Phone1-888-576-8502
Public CommentsBe advised there might be a long wait time to reach someone in the call centre, even technical difficulties that might end the call accidentally.
Location & Accessibility
Located In CommunityOttawa
Other Details
Service CategoriesCitizenship Application Assistance ; Citizenship Application Forms ; Citizenship Education ; Federal Government Information Lines ~ Immigration Issues ; Immigration Application Forms ; Permanent Resident Cards ; Social Insurance Fraud Reporting ~ Immigration Issues